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IMPORTANT:
We recommend that you read the booking
conditions carefully before you
book your holiday. These booking
conditions include important information
and set out contractual terms and
conditions that apply to any booking(s)
that you make with Indian Odyssey,
Registered office 24 Viewfield Road,
Aberdeen, AB157XP. (Indian Odyssey
is a travel division of Engenuity
Consultants Ltd. Regd. No. SC270553)
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Booking Procedure
After choosing your holiday and
reading the booking terms and conditions,
please send us the booking form
with the appropriate non-refundable
deposit. On receipt of your booking
request, a confirmation invoice
will be sent to you, normally within
10 days. No contract exists until
we send you a written confirmation
of your holiday. In case of independent
tour, the confirmation invoice would
state your requested holiday costs
and you will be advised of any arrangements
which are still on request and not
confirmed at the time the confirmation
was issued. Thereafter, you would
be kept updated with the progress
made. In case of group tour, you
would be advised of availability
straightaway.
Deposit
A non-refundable deposit of £300
per person is payable at the time
of booking of the holiday. Some
hotels/resorts might require a higher
deposit especially during peak season.
You would be informed of any such
requirements at the time of booking.
In case you book less than 12 weeks
before departure, the total cost
of the holiday is payable at the
time of booking.
Final
Payment
The balance of the price of your
holiday must be paid at least 10
weeks before the date of departure.
In case the balance is not paid
in time, we reserve the right to
cancel your booking and retain the
deposit.
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Alterations to your holiday
Alterations made by you
If you wish to make any amendments
to your travel arrangements, after
we have issued a confirmation invoice,
we would do our utmost to make all
the changes as required by you.
However, we would require a written
notification from the person who
signed the booking form at least
5 weeks before the date of departure.
This must be accompanied by a payment
of £20 per person to cover
our administration costs. Additional
charges may apply for change of
departure date; a change made during
peak season or in case payments
have been already made to the suppliers.
If you wish to make any amendments
after your holiday has begun, we
and our local representatives would
do our utmost to implement it, but
we cannot guarantee that it will
be possible. Any costs incurred
in making such amendments would
be passed on to you and the unavailed
part of the previously booked holiday
would be liable to 100% cancellation
charge.
Alterations
made by us
It is unlikely that we will make
any changes to our travel arrangements,
but we do plan the arrangements
months in advance. We cannot rule
out occasional changes, which can
be either minor or significant changes.
If there is a minor change we will,
if reasonably practicable, advise
you of the change before your departure,
but we are not obliged to do so
or pay any compensation towards
it. A minor change is any change
apart from the significant change
as described below.
A significant change is one, which
involves omission of a featured
overnight stop or change in type
or standard of accommodation. When
such a change takes place we would
advise you as soon as is reasonable
possible and offer you revised arrangements.
You would then have a choice to
either take up the revised rrangements
(in case of lower price, we refund
you the difference) or to withdraw
from the contract with full refund
of all monies paid. In case such
a change takes place at 10 weeks
or less prior to your departure
for reasons within our control,
we would offer you compensation
of £25 per person i.e. only
if you have paid the full price
of the holiday by the prescribed
date.
No compensation will be paid under
circumstances caused by war or threat
of war, civil strife, industrial
dispute, terrorist activity, accident,
natural or nuclear disaster, fire,
airline failure, closure of airports
or adverse weather conditions.
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Cancellation
of your holiday
Cancellation by you
Should you wish to cancel your holiday,
you must notify in writing to Indian
Odyssey as soon as possible. Your
holiday would be deemed to be cancelled
only on the date we receive your
written request. Your cancellation
will attract the following cancellation
charges:
Date
of receipt of written
Cancellation charges |
Cancellation
notification |
| More than 70 days |
Deposit only |
| 69-29 days |
40% of the tour price |
| 28-14 days |
75% of the tour price |
| 13-1 day |
100% of the tour price |
If
your cancellation is due to circumstances
beyond your control, you may be
able to claim the monies through
your travel insurance depending
on the terms and conditions of the
travel policy.
Cancellation
by us
It is unlikely that we would cancel
your holiday. However, we reserve
the right to cancel your holiday
(without assigning reasons) at any
time over 10 weeks before your departure
date. In case such a cancellation
does take place, we would offer
you an alternative holiday or you
would have the choice of refund
of all monies paid by you.
In case we cancel your holiday within
10 weeks of your departure date,
it will be due to reasons of force
majeure or failure on your part
to make the final balance payment
for your holiday.
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Conduct
It is your responsibility to behave
appropriately and responsibly. We
reserve the right to terminate your
holiday during its operation in
case you are found to be behaving
in a socially unacceptable manner
or indulging in an illegal activity.
In such cases no refund would be
given for the unavailed portion
of the holiday or any additional
expenses incurred as a result.
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Communication
of information
Unless otherwise agreed by us, ALL
communications with you will be
sent to the person who signs the
booking form. It is the responsibility
of that person to ensure that a
copy of all such communication is
sent to the other members who would
be going on the holiday. Any failure
to do so should be notified to us.
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Inclusions
and exclusions in the tour price
We detail out the inclusions and
exclusions in the tour along with
price of the tour and it is deemed
that you have clearly noted them
before you made booking with us.
In case you have any clarifications,
you are requested to ask us before
making booking with us.
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Travel
Documents
Travel documents are normally sent
to you approximately 2 weeks before
departure date. These include international
flight tickets (if purchased from
us), final itinerary, service voucher,
local contact at your destination,
some useful suggestions including
tipping etc. Vouchers for hotels
and internal travel etc. are delivered
at the destination.
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Insurance
We require you to have adequate
travel insurance cover whilst booking
your holiday with us. Please state
your insurance details clearly on
our booking form as requested.
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Brochure
Descriptions
We believe that we have presented
an honest description of the areas
and the accommodations in this brochure.
However, things do change and if
we are informed of any of the changes
that have taken place since the
printing of this brochure, we will
advise as soon as possible before
your departure.
Changes
to Brochure
We
reserve the right to make any alterations
to the information contained in
this brochure, before we accept
your booking and a contract comes
into place.
In case the alterations would be
affecting your holiday, we would
advise you of them before you make
a booking with us.
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Complaints and Arbitration
Indian Odyssey and its staff/associates
would do their best to ensure that
you have an enjoyable holiday. However,
in case you are dissatisfied and
have a complaint, you should immediately
advise your local representative.
If your complaint is not resolved
you should contact us (email or
fax) immediately. If the complaint
is still not resolved, please register
a written complaint to us within
10 days of your completing the tour
(even if you have not returned to
UK). We will not accept liability
for any complaint that was not notified
to our local representative and
to Indian Odyssey in writing at
the relevant time.
In the event of a dispute that we
are unable to resolve amicably it
may be taken to arbitration under
a special scheme devised for the
travel industry by the Institute
of Arbitrators. This scheme provides
a simple method of resolving disputes.
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Jurisdiction
Your holiday contract with us is
made on the terms of these booking
conditions which are governed by
Scottish Law and the jurisdiction
of the Scottish courts.
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Our liability
We do not accept any responsibility
for the failure of the airline and
/or flight/ticket provider and in
the event of any such failure; we
are not liable for any compensation
or refund. Indian Odyssey will take
every step to ensure that your tour
arrangements are of appropriate
standard. All descriptions, information
and opinions are given in good faith
based on the latest information
available to us. Please note that
appropriate standards would be those
prevalent in your destination, which
may not be same as Western standards.
In the unlikely event that any part
of the holiday is not provided as
promised, for reason within our
control, we will pay you appropriate
compensation, if this has affected
your enjoyment of the holiday. Our
liability in all cases shall be
limited to a maximum of the price
of the holiday.
If any client suffers death, illness
or injury whilst overseas, arising
out of any activity which does not
form part of the foreign inclusive
holiday arrangement or excursion
arranged through us, we shall, at
our discretion, offer advice, guidance
and assistance but are not liable
for the consequences of such independent
act.
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Your responsibility
The visa and health requirements
have been indicated in our brochure/
insert and the need for these have
been reiterated in our documentation
accepting your booking. You are
however; yourself responsible for
your passports, vaccinations, visas,
foreign exchange for personal expenses
etc. and we do not accept any liability
for non-communication of relevant
details to you.
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Financial
Security
For our customers’ financial
protection, we have arranged TOPP
and ATOL cover as detailed below:
In compliance with the UK Package
Travel, Package Holidays and Package
Tours Regulations 1992 and the
Civil Aviation (Air Travel Organiser’s
Licensing) Regulations 1995 an
insurance policy has been arranged
with Travel & General Insurance
Company plc to protect customers’
prepayments paid in respect of
•
flight inclusive packages commencing
and returning to the UK
• non-flight inclusive packages
commencing and returning to the
UK
• the ground handling aspects
of packages where the customer
is responsible for arranging travel
to the destination offered
in this brochure/website (subject
to the terms of the insurance
policy), for:
• a refund of such prepayments
if customers have not yet travelled
• making arrangements to
enable the holiday to continue
if customers have already travelled
or
•
repatriation of customers to the
UK in the unlikely event of our
financial failure.”
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Copyright@ Indian
Odyssey, 2006
Indian Odyssey is travel division of Engenuity Consultants
Ltd. (Company Reg. No. SC270553)
Registered office: 24, Viewfield Road, Aberdeen AB157XP
Scotland. |
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