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IMPORTANT: We recommend that you read the booking
conditions carefully before you book your holiday. These booking
conditions include important information and set out contractual
terms and conditions that apply to any booking(s) that you make
with Indian Odyssey, Registered office 24 Viewfield Road, Aberdeen,
AB157XP. (Indian Odyssey is a travel division of Engenuity
Consultants Ltd. Regd. No. SC270553)
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Booking Procedure
After choosing your holiday and reading the booking terms and
conditions, please send us the booking form with the appropriate
non-refundable deposit. On receipt of your booking request,
a confirmation invoice will be sent to you, normally within 21
days. No contract exists until we send you a written confirmation
of your holiday. In case of independent tour, the confirmation
invoice would state your requested holiday costs and you will be
advised of any arrangements which are still on request and not
confirmed at the time the confirmation was issued. Thereafter, you
would be kept updated with the progress made. In case of group
tour or a escorted journey, you would be advised of availability
straightaway.
Deposit
A non-refundable deposit of £300 per person is payable at the
time of booking of the holiday. Some hotels/resorts might require
a higher deposit especially during peak season. You would be
informed of any such requirements at the time of booking.
In case you book less than 12 weeks before departure, the total
cost of the holiday is payable at the time of booking.
Final
Payment
The balance of the price of your holiday must be paid at least 12
weeks before the date of departure. In case the balance is not paid
in time, we reserve the right to cancel your booking and retain the
deposit.
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Alterations to your holiday
Alterations made by you
If you wish to make any amendments to your travel arrangements,
after we have issued a confirmation invoice, we would do our
utmost to make all the changes as required by you. However, we
would require a written notification from the person who signed
the booking form at least 5 weeks before the date of departure.
This must be accompanied by a payment of £50 per person to
cover our administration costs. Additional charges may apply for
change of departure date; a change made during peak season or in
case payments have been already made to the suppliers.
If you wish to make any amendments after your holiday has
begun, we and our local representatives would do our utmost to
implement it, but we cannot guarantee that it will be possible. Any
costs incurred in making such amendments would be passed on
to you and the unavailed part of the previously booked holiday
would be liable to 100% cancellation charge.
Alterations
made by us
It is unlikely that we will make any changes to our travel
arrangements, but we do plan the arrangements months in
advance. We cannot rule out occasional changes, which can be
either minor or significant changes.
If there is a minor change we will, if reasonably practicable, advise
you of the change before your departure, but we are not obliged to
do so or pay any compensation towards it. A minor change is any
change apart from the significant change as described below.
A significant change is one, which involves omission of a featured
overnight stop or change in standard of accommodation or
rescheduling departure dates for escorted/group journeys. When
such a change takes place we would advise you as soon as is
reasonable possible and offer you revised arrangements. You would
then have a choice to either take up the revised arrangements
(in case of lower price, we refund you the difference or advisesupplement for higher standard arrangements) or to withdraw from the
contract with full refund of all monies paid. In case such a change takes
place at 8 weeks or less prior to your departure for reasons within our
control, we would offer you compensation of £25 per person i.e. only if
you have paid the full price of the holiday by the prescribed date.
No compensation will be paid under circumstances caused by force
majeure i.e war or threat of war, civil strife, industrial dispute, terrorist
activity, accident, natural or nuclear disaster, fire, adverse weather
conditions; and airline failure and airport closures.
Price Changes
All prices in the website/brochure are accurate at the time of publication.
However, unless you choose to pay for your holiday in full at the time
of booking, the price of your holiday is, regrettably, subject to the
possibility of surcharges in certain limited circumstances. However, a
surcharge will only be levied in the event of variations in transportation
costs, (including costs of fuel and increases in normal published airfares),
taxes or fees chargeable for services such as landing taxes at airports or
currency flutuations. Even then, Indian Odyssey will absorb an amount
equal to 2% of your holiday price (excluding amendment charges and
any insurance premiums) before passing on any surcharge to you. Only
amounts in excess of this 2% will be charged. Surcharges will be notified
by a revised confirmation invoice sent to you (or your travel agent).
No surcharge will be levied within 30 days prior to the departure date.
If the surcharge would increase the total holiday price shown on your
original confirmation invoice by 10% or more, you may cancel your
booking within 14 days of the date of issue of the revised confirmation
invoice and obtain a full refund of all payments made to Indian Odyssey.
Alternatively, you may purchase
a different holiday from us
Group Travel with minimum numbers
Our tour price for
group travel is based on a number of people travelling together. If the
bookings fall below the minimum required, passengers will be advised
of any additional costs for that departure date and asked if they wish to
pay this amount or cancel upon which any deposits and payments will
be fully refunded.
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Endorsed/ Expert led tours
It is highly unlikely that our experts/endorsers would not join our tours
as per the tour details that has been supplied to you. However we do plan
our tours months in advance and occurrence of certain unprecedented
events cannot be ruled out.
If the Endorser/ Expert is unable to attend the tour due to reasons
beyond his control such as immediate family bereavement or critical
illness or force majeure, then Indian Odyssey would do its utmost to
make alternative arrangements with a Western or a Local expert.
If the Endorser/Expert does not attend the tour for reasons excluding
critical illness/ immediate family bereavement/ force majeure; then
Indian Odyssey would reimburse to you 10% of the tour price and make
alternative suitable arrangements with Western or local expert to join
the tour.
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Cancellation
of your holiday
Cancellation by you
Should you wish to cancel your holiday, you must notify in writing to
Indian Odyssey as soon as possible. Your holiday would be deemed to
be cancelled only on the date we receive your written request. Your
cancellation will attract the following cancellation charges:
Date
of receipt of written
Cancellation charges |
Cancellation
notification |
| More than 70 days |
Deposit only |
| 69-29 days |
40% of the tour price |
| 28-14 days |
75% of the tour price |
| 13-1 day |
100% of the tour price |
If your cancellation is due to circumstances beyond your control, you may
be able to claim the monies through your travel insurance depending on the terms and conditions of the travel policy.
Cancellation
by us
It is unlikely that we would cancel your holiday. However, we
reserve the right to cancel your holiday (without assigning reasons)
at any time over 8 weeks before your departure date. In case such
a cancellation does take place, we would offer you an alternative
holiday or you would have the choice of refund of all monies paid
by you.
In case we cancel your holiday within 8 weeks of your departure
date, it will be due to reasons of force majeure or failure on your
part to make the final balance payment for your holiday.
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Conduct
It is your responsibility to behave appropriately and responsibly.
We reserve the right to terminate your holiday during its operation
in case you are found to be behaving in a socially unacceptable
manner or indulging in an illegal activity. In such cases no refund
would be given for the unavailed portion of the holiday or any
additional expenses incurred as a result.
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Communication
of information
Unless otherwise agreed by us, ALL communications with you
will be sent to the person who signs the booking form. It is the
responsibility of that person to ensure that a copy of all such
communication is sent to the other members who would be going
on the holiday. Any failure to do so should be notified to us.
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Inclusions
and exclusions in the tour price
We detail out the inclusions and exclusions (if not stated, any
element not included in inclusion list) in the tour along with price
of the tour and it is deemed that you have clearly noted them before
you made booking with us. In case you have any clarifications, you
are requested to ask us before making booking with us.
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Travel
Documents
Travel documents are normally sent to you approximately 2 weeks
before departure date. These include international flight tickets
(if purchased from us), final itinerary, detailed service voucher,
local/ regional 24 hrs contact at your destination, some useful
suggestions including tipping etc. Vouchers for hotels and internal
travel etc. are delivered by our representative on your arrival at the
destination.
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Insurance
We require you to have a comprehensive travel insurance cover
whilst booking your holiday with us. Please state your insurance
details clearly on our booking form as requested. We strongly
recommend that you carefully review your travel policy’s terms and
conditions and ensure it covers you for repatriation cost should you
become too ill to continue the tour and must above all, cover the
evacuation of yourself from remote regions should the need arise.
The insurance should also cover for any cancellations including
against theft, personal accident, personal liability, cancellation due
to force majeure and terrorist activity.
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Brochure
Descriptions
We believe that we have presented an honest description of the
areas and the accommodations in this brochure. However, things
do change and if we are informed of any of the changes that have
taken place since the printing of this brochure, we will advise as
soon as possible before your departure.
Changes
to Brochure
We reserve the right to make any alterations to the information
contained in this brochure, before we accept your booking and
a contract comes into place. In case the alterations would be
affecting your holiday, we would advise you of them before you
make a booking with us.
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If you have a problem
Indian Odyssey and its staff/associates would do their best to
ensure that you have an enjoyable holiday. However, in case youare dissatisfied and have a complaint, you should immediately advise
your local representative. If your complaint is not resolved you should
contact us (email or fax) immediately. If the complaint is still not
resolved, please register a written complaint to us within 10 days of
your completing the tour alongwith supporting documentation (even
if you have not returned to UK). Failure to take any of these steps will
deny Indian Odyssey the oppurtunity to resolve it immediately and/or
to investigate it properly. We will not accept liability for any complaint
that was not notified to our local/regional representative and to Indian
Odyssey in writing at the relevant time. |
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Jurisdiction
Your holiday contract with us is made on the terms of these booking
conditions which are governed by Scottish Law and the jurisdiction of
the Scottish courts.
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Our liability
We do not accept any responsibility for the failure of the airline and/or
flight/ticket provider and in the event of any such failure; we are not
liable for any compensation or refund. All Indian Odyssey clients travel
by scheduled airlines and in the event of a departure being delayed,
your welfare will be responsibility of airline involved. Ofcourse. Indian
Odyssey, its agents and representatives would always give as much
additional assistance as reasonably possible.
Indian Odyssey will take every step to ensure that your tour
arrangements are of appropriate standard. All descriptions, information
and opinions are given in good faith based on the latest information
available to us. Please note that appropriate standards would be those
prevalent in your destination, which may not be same as Western
standards. In the unlikely event that any part of the holiday is not
provided as promised, for reason within our control, we will pay you
appropriate compensation, if this has affected your enjoyment of the
holiday. Our liability in all cases shall be limited to a maximum of the
price of the holiday.
If any client suffers death, illness or injury whilst overseas, arising
out of any activity which does not form part of the foreign inclusive
holiday arrangement or excursion arranged through us, we shall, at our
discretion, offer advice, guidance and assistance but are not liable for
the consequences of such independent act.
Indian Odyssey acts only in the capacity of agents for the hotels, airlines,
bus companies, railroads, shipping lines or owners or contractors
providing accommodations, transportation or other services. As a
result all coupons, receipts or tickets are issued subject to the terms and
conditions specified by the supplier. By acceptance of tour organisation
through Indian Odyssey the participant agrees that neither Indian
Odyssey nor its subsidiaries shall be held liable for any injury, damage,
loss, delay, or irregularity caused by person not controlled by it, such
as, (without limitations) airlines, bus and shipping companies, suppliers
of accommodation, transportation or other services, or resulting from
any acts of God, defects in vehicles, strikes wars, whether declared
or otherwise, civil disturbances, medical or customs regulations, acts
of terrorism, epidemics or government restrictions. Indian Odyssey
cannot be held responsible for any additional expenses or liabilities
sustained or incurred by the participant as a result of the above
mentioned causes.
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Your responsibility
The visa and health requirements have been indicated in our brochure/
insert and the need for these have been reiterated in our documentation
accepting your booking. You are however; yourself responsible for your
passports, vaccinations, visas, foreign exchange for personal expenses
etc. and we do not accept any liability for non-communication of
relevant details to you. If you are participating in any of our group
journeys, please contact us for visa assistance.
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Financial Security
We are fully bonded with the Civil Aviation Authority who has issued
us with an Air Tour Operator’s License which means your monies are
100% safe when you book. The air inclusive holidays in this brochure
are ATOL protected by the Civil Aviation Authority. Our ATOL number
is 9329.
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Copyright@ Indian
Odyssey, 2006
Indian Odyssey is travel division of Engenuity Consultants
Ltd. (Company Reg. No. SC270553)
Registered office: 24, Viewfield Road, Aberdeen AB157XP
Scotland. |
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